Performance

Dissecting Workplace Drama

»Posted on Feb 21, 2018 in Civility, Newsletters, Performance | 0 comments

Drama in the workplace costs $350 billion per year in the United States according to Gallup research. Add it up; blaming, backstabbing, bullying and sabotage leading to absenteeism, turnover and negative company reputation. It is all non-productive work time! Workplace drama is not simply a diminishing force on productivity. It’s a lost opportunity to harness inevitable workplace conflict. Well-managed conflict at work results in improved solutions, innovation and enriched co-worker relationships. Managing conflict is a key leadership skill. Understanding the elements of workplace drama is critical to turning a potential drain on productivity into a positive outcome. Charlie Sheppard, author of Save Your Drama for Your Mama dissects drama and contrasts it with...

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Stop Judging

»Posted on Jan 24, 2018 in Performance, Retention | 0 comments

Employers can increase employee engagement by tying individual contributions to the company’s overall performance. Aligning people with purpose requires clarified expectations and a trusting relationship between the employee and supervisor. Traditional performance appraisals undermine this trust. Honest constructive feedback violates social norms according to the NeuroLeadership Institute. Feedback sounds like judging. Neither the giver nor the receiver is comfortable with judging. That is why people judge high, and judge nice. More than 400 large companies have removed ratings from their performance appraisal processes and have abandoned the traditional review of previous performance. There is a lot of convincing evidence that demonstrates how bad the...

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13% Increase in Productivity

»Posted on Sep 26, 2017 in Engagement, Performance | 0 comments

Stanford’s Graduate School of Business’ five-year study of nearly 24,000 workers and almost 2,000 bosses resulted in 6 million measurements to determine the impact of management on productivity. Each worker averaged four managers a year to determine the outcomes from a good manager contrasted with a poor manager.  The findings revealed a 13% increase in productivity when replacing a poor manager with a good manager. Being a good manager is complex, requiring several skillsets and perhaps most of all is self- awareness.  According to a recent Gallup poll, 75% of respondents reported experiencing abusive behavior at work sometime in their career; of people who quit their jobs, at least 50% quit because of their bosses; and 70% of ...

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521% Return On Investment

»Posted on Jul 24, 2017 in Compliance, Mitigating Liability, Performance | 0 comments

U.S. employers spend between $70 and $164 billion annually on training and development according to a number of surveys. The most influential factor in a company’s training budget is the company’s size.  Those with 10,000 or more employees average $13 million for training. Training Magazine, the Association for Talent Development and many others have conducted studies to evaluate the return on investment (ROI) of training. As a result, we learned instructor-led classroom training is the most used and is the second most effective method despite all the advancements in training technology and the use of social media. Coaching and mentoring are the most effective methods of training. Two lessons learned; it takes people to effectively train...

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Finding Time

»Posted on Jun 26, 2017 in Engagement, Performance | 0 comments

Peter Drucker identified a shift in work from muscle to mind in the late 1950’s which led to the term knowledge worker.  Many knowledge workers stay after work, arrive early or work at home to find time to think about what needs to be done, or give a project the deep thought it requires. One reason people are working outside of work hours is work hours are consumed by meetings. Meetings are necessary and effective when well run. Even when meetings are well run, too many or poorly timed meetings result in wasted time. In a typical meeting, three people do 70% of the talking. Susan Cain, author of Quiet: The Power of Introverts in a World That Can’t Stop Talking encouraged introverts to prepare for what they want to say in meetings and...

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