Supervisory Training

Strategic Management offers offsite training open to local businesses!


What All supervisors should know…


This Six Session Series provides effective, interactive supervisory training designed to reduce the likelihood that wrongful conduct will occur while providing a critical legal defense in key legal risk areas.

Session I…about discrimination (Title VII)

  • Participants will gain a practical understanding of Title VII and learn what measures supervisors must take to protect the rights of all employees
  • Practice how to respond to potentially litigious statements and questions

Session II…about recruitment and onboarding

  • Participants will have a broad understanding of the recruitment process from verifying and clarifying the need, to developing and executing a recruitment plan
  • Develop and deliver interview questions; how to make the selection and onboarding plan

Session III…about connecting with staff

  • Participants will learn the importance of establishing rapport and understand professional boundaries with the people they supervise
  • Identify and use different communication styles; monitor interactions with direct reports

Session IV…about role clarity and accountability

  • Participants will be introduced to performance management principles that involve everything except the employee’s skills and abilities
  • Learn to clarify group and individual expectations; obtain commitment and inspect expectations

Session V…about other employment laws

  • Participants will gain a general understanding of the Department of Labor’s Wage and Hour Laws, Unemployment Compensation, Americans with Disabilities and the National Labor Relations Act.
  • Homework includes identifying and evaluating references to these laws in employee handbooks.

Session VI…about counseling and disciplining 

  • Participants will learn the difference between coaching, counseling and discipline, as well as when termination is the correct action.
  • Practice dialogues of coaching, counseling and discipline

Dates, Times, Locations and Registration


Every other Tuesday: January 9th and 23rd; February 6th and 20th; and March 6th and 20th.


Michigan City at the Lubeznik Center for the Arts
101 West 2nd Street
8 a.m. – 9:45 a.m.
(includes Continental breakfast)

-or-

LaPorte at the Best Western Hotel’s Bistro Room
444 Pine Lake Avenue
11:30 a.m. – 1:15 p.m.
(includes lunch)

Six Session Series
$500/Person

(Class size is limited to 12-participants with a maximum of three people from a single employer)

To Register Contact:
Nora Akins
(219) 873-1735
nora@managepeopleright.com


Onsite Training Topics


Manage Right!


Develop and maintain a positive, productive relationship with direct reports. This program is a perfect introduction to management and a great refresher. Learn about the 5C’s of management.

Clarifying and Communicating Expectations


Before you can tell people what you want, you need to have a clear idea of what “the what” is, where it came from and why it’s important. When you understand where expectations originate, you can communicate expectations with confidence.

Coaching for Improvement and Growth


Coaching is in the moment, honest, direct feedback. Learn how to address performance issues before they become serious performance gaps. Understand “fundamental attribution error” and how to put your understanding to work.

Correcting Performance and Behaviors


The goose who laid the golden egg taught us true effectiveness is enhancing our production capability. Evaluate how you inspect work and determine whether it has a positive impact on long term effectiveness. Management by exception and correction erode relationships. Learn how to work together to support people and improve performance.

Correcting Non-Performance Issues


Some think body odor is the most difficult issue to address. Others cannot approach the fast-talking company gossip. Practice having these conversations in a safe environment. Learn how to demonstrate respect and end with a mutual agreement.

Disciplinary Action


Sometimes behavior is so out of bounds that disciplinary measures must take place. Other times when coaching and correcting don’t produce desired results; managers need to move to disciplinary action. Learn how to prepare for and conduct disciplinary action discussions.

Fire Right!


Learn the value of leveling with employees about performance and behavioral deficiencies. Learn how to document those interactions prior to termination. This program walks you through the preparation and execution of an employee termination dialogue. Learn how to conduct exit interviews and use turnover statistics to determine if you are winning the war on talent.

Management v. Leadership


Management keeps the ball in bounds. Leadership designs the goal and creates the vision to achieve it. Determine where you fall on the continuum of individual contributor and leader. Learn to speak with words to draw a picture and create action.

Responsible Communication


Are you approachable? Do you focus your energy in areas you can influence? This program offers you an opportunity to reflect on how others may perceive you. Understand how your perception of others is influencing their behavior toward you.


Establishing Personal Credibility


Trust is the foundation of teamwork. People, who cannot trust each other, cannot effectively work toward a mutual purpose. Learn how to strengthen your personal credibility and how that impacts the level of trust within your team.


Dealing with Different People


Some people create mistrust by going out of their way to find fault with others, gossiping and back-stabbing and eagerly report others’ failures. These actions result in an environment where people are afraid to take action without reassurance, resist sharing information and are unwilling to accept responsibility. Learn how to look through these behaviors and communicate to support an environment of trust.

Preparing and Conducting Performance Appraisals


Annual performance appraisals can be a big waste of time and cause a lot of anxiety. People seldom enjoy grading others and people don’t like be graded. Turn this annual event into a mutual understanding of the position’s purpose and establish long and short term goals to support the person’s and position’s development.


The Value of Recognition


Increase engagement and satisfaction of employees by increasing the frequency and quality of recognition. Supervisors’ recognition of employee’s efforts has a tremendous impact on all aspects of management. Learn the Carrot Principles’ approach to specific and timely positive employee interactions.

Just Say No


People fail to say no because they don’t want to stress the relationship they have with others. Instead, many sacrifice their own interests and accommodate. Continued accommodation may build resentment and result in a NO that is hurtful. For many, avoidance is the answer until problems rise to a crisis level. Supervisors will learn how to master their ability to communicate a NO that strengthens relationships.


Conflict and Confrontations


Based on Patrick Lencioni’s The Five Dysfunctions of a Team and Paterson, Grenny, McMillian and Switzer’s Crucial Confrontations, this program can be a one-hour overview or a forty-hour workshop. Learn how to redirect personal conflict and find out what the real issue is. Well-designed confrontations can improve trust, morale and performance.

Hire Right!


A fast-paced program that starts by identifying staffing needs to develop a recruitment plan and ends with basic interviewing and background checking techniques. Learn how to find the best fit.

The Five Dysfunctions of a Team


The “Official Five Dysfunctions Workshop” by Patrick Lencioni can be provided in a two-day, one-day or half-day formats. The model includes the absence of trust; fear of conflict; lack of commitment; avoidance of accountability; and inattention to results.

Contact Nora at nora@managepeopleright.com or 219-873-1735 today!