What All Supervisors Should Know…

This series includes:

• 6, 2-hour interactive classes
• A loose-leaf notebook filled with handouts, articles and sample forms
• Email and live access to me to discuss your employee relations’ situations
• A monthly e-newsletter

Session I…about discrimination                                                                                         

• Participants will gain a practical understanding of Title VII and learn what measures supervisors must take to protect the rights of all employees
• Practice how to respond to potentially litigious statements and questions

Session II…about recruitment and onboarding                                                                                                                                       

• Participants will have a broad understanding of the recruitment process from verifying and clarifying the need, to developing interview questions and selecting the right fit
• Develop an onboarding plan for one position to expedite the productivity and improve retention

Session III…about connecting with staff                                                                                                                                                                                                              

• Participants will learn the importance of establishing rapport and understand professional boundaries with the people they supervise
• Identify and use different communication styles; monitor interactions with direct reports

Session IV…about role clarity and accountability                                                                                                                                                                                   

• Participants will be introduced to performance management principles that involve everything except the employee’s skills and abilities
• Learn to clarify group and individual expectations; obtain commitment and inspect expectations

Session V…about other employment laws                                                                                                                                                                                    

• Participants will gain a general understanding of the Department of Labor’s Wage and Hour Laws, Unemployment Compensation, Americans with Disabilities and the National Labor Relations Act.
• Homework includes identifying and evaluating references to these laws in employee handbooks.

Session VI…about counseling and disciplining                                                                                                                                                                            

• Participants will learn the difference between coaching, counseling and discipline, as well as when termination is the correct action.
• Practice dialogues of coaching, counseling and discipline