Blog

September 23, 2019

Kindness Pays

People should be treated with basic kindness. The way we treat each other establishes our relationships. People don’t need a reason to be kind. Yet kindness has a powerful impact.  Kindness generates connectivity and trust. Research has shown kindness increases productivity, prosocial behaviors and can even improve health.  The Association of Professional Executives of the Public Service of Canada (APEX) conducted a comprehensive study which revealed shocking comparisons between the most civil teams and the least civil teams. Respectful teams possess 26% more energy; 30% increase in feelings of vitality and are 30% more motivated and likely to acquire new […]
August 26, 2019

Feedback Sucks

The sympathetic nervous system lights up in response to negative feedback. This is the “fight or flight” system.  The brain is focused only on survival when it’s activated. “Focusing people on their shortcomings doesn’t enable learning. It impairs it.” according to researcher, psychology and business professor Richard Boyatzis. A recent article by Marcus Buckingham and Ashley Goodall in Harvard Business Review stated we rely on three theories to improve performance in others. Each is flawed. The source of truth; that I am more aware of your weaknesses than you are; the process of learning, is like filling up an empty […]
July 23, 2019

Prove Training Works

Training Magazine, the Association for Talent Development and many others have conducted studies to evaluate the return on investment (ROI) of training. As a result, we learned instructor-led classroom training is the most used and is the second most effective method despite all the advancements in training technology and the use of social media. Coaching and mentoring are the most effective methods of training. Two lessons learned; it takes people to effectively train people and face-to-face is best. The General Counsel Roundtable found each dollar spent on compliance saves, on average $5.21 in avoidance of legal liabilities, harm to the […]
June 24, 2019

Death is Unfixable

There is a stigma associated with suffering. People don’t want to show it and onlookers don’t want to see it. Grieving the loss of a loved one is a private sadness.  Caring communities come together to support those in grief. Workplaces promise a sense of community yet have much to learn to better support an employee’s grief. A recent article in Harvard Business Review When a Colleague is Grieving shares research and insight of how workplaces and managers can support employees in grief. Many people are familiar with the five stages of grief described as a steady process from denial, […]