Strategic Management’s Alumni: Breakfast ClubAugust 6, 2018
What All Supervisors Should Know…September 19, 2019
Drama, Discipline & Documentation
This five-event series explores non-productive behaviors that consume managers’ work days. What’s covered?
- Understanding what drama is and why it’s happening
- How to legally document behaviors
- Learn to reframe complaints and negative opinions
- Learn when and how to move from coaching to discipline
This series includes:
- 5 2-hour interactive sessions (meals included)
- A notebook filled with worksheets and reference materials
- Homework assignments related toward drama in your workplace
- One 30-minute individual coaching session with Nora Akins
Program is ideal for:
- People who have the authority to effectively deal with drama
- Experienced managers with basic conflict management knowledge
- Human Resource professionals
The program is not intended for first-time supervisors or managers with little experience.
Participants will learn how to stop gossiping, and reframe negative opinions and complaints resulting in improved performance and camaraderie. Homework includes self- awareness and reflection exercises. Each class will examine a workplace drama.
Session I – Develop Your Documentation Ritual
- Move toward an internal locus of control
- Understand why you don’t document
- 7 Rules to document legally
Session II – What is Workplace Drama?
- Identify drama in your workplace
- Neuroscience 101 – Our brain keeps us safe.
- Establish Drama terminology
Session III – Adopt a Leadership Perspective
- Compare drama and leadership roles
- Use neutral responses including “Yes and…”
- Practice resisting the rescue
Session IV – Move from Coaching to Discipline
- Establish the non-productive behavior’s impact on the workplace
- Identify when civility or conduct rules are being broken
- Practice delivering the message with strength and dignity
Session V – Practice
- Confronting disrespectful behavior
- Reframing complaints, gossip and negativity
- Interview questions to weed out toxic candidates