Drama, Discipline & Documentation

This series includes:

• 5 2-hour interactive sessions (meals included)
• A notebook filled with worksheets and reference materials
• Homework assignments related toward drama in your workplace
• One 30-minute individual coaching session with Nora Akins

Program is ideal for:

• People who have the authority to effectively deal with drama
• Experienced managers with basic conflict management knowledge
• Human Resource professionals

The program is not intended for first-time supervisors or managers with little experience.

Participants will learn how to stop gossiping, and reframe negative opinions and complaints resulting in improved performance and camaraderie. Homework includes self- awareness and reflection exercises. Each class will examine a workplace drama.

Session I – Develop Your Documentation Ritual

• Move toward an internal locus of control
• Understand why you don’t document
• 7 Rules to document legally

Session II – What is Workplace Drama?

• Identify drama in your workplace
• Neuroscience 101 – Our brain keeps us safe.
• Establish Drama terminology

Session III – Adopt a Leadership Perspective

• Compare drama and leadership roles
• Use neutral responses including “Yes and…”
• Practice resisting the rescue

Session IV – Move from Coaching to Discipline

• Establish the non-productive behavior’s impact on the workplace
• Identify when civility or conduct rules are being broken
• Practice delivering the message with strength and dignity

Session V – Practice

• Confronting disrespectful behavior
• Reframing complaints, gossip and negativity
• Interview questions to weed out toxic candidates