Civility

December 4, 2012

Ghost Stories

Rumors can be true, or based in fact or be completely fictitious. In any case, the more these stories are repeated, the more powerful they become. Some rumors linger on for years and become ghost stories. Ghost stories, repeated over time are conveyed as if they are current. These stories can cause a great deal of harm to the individuals in starring roles, as well as the organization. Ghost stories can shape your work environment even after the main characters leave the company. Repetition of the story hard wires our thinking about the person and the company that permitted the […]
October 24, 2012

Got Culture?

Social psychologists and business theorists have used the concept of culture to analyze organizations since the 1940s. In 1982, Tom Peters and Robert Waterman brought the concept into the spotlight with In Search of Excellence. The concept of corporate culture is now widely recognized. Google corporate culture and a quarter of a billion hits describe the concept, use of understanding and methods to change culture. Two distinct views of culture emerged in the 1980s; adaptationist and ideational. Peters and Waterman, among others are proponents of the adaptationist view, defining culture by customs, ceremonies and patterns which can be observed by […]
November 1, 2011

Recognize Sabotage

Sabotage is a term about work. The reference started in the mid-1800’s when French factory workers threw their wooden clogs (sabots) into machines to stop production. The term refers to any activities that intentionally reduce productivity. Generally, sabotage refers to workers who resort to production interference to express discontent about current management practices. Sabotage includes intentional behaviors directed toward interfering with an individual’s productivity. Sabotage is a form of incivility. Like incivility, sabotage has a wide continuum of activities from working slowly to destruction of property. Like incivility, sabotage is vague and difficult to identify such as, omission of information […]
August 1, 2010

The ROI of Civility

Imagine working where information flowed freely, collaboration was the norm and mutual respect prevailed. In 2007, Cisco Systems’ revenue exceeded $34 billion. The company attributes its success to civility. Cisco developed a comprehensive plan to assure respectful employee interactions after studying the cost of incivility among non- Cisco employees. A detailed analysis can be found in Pearson’s and Porath’s book, The Cost of Bad Behavior.