grief

David Kessler, an expert on grief described three ways people respond to a crisis. There are those who panic, unsure of what to do or how to cope;  those who are moving along with guidance they have been given; and those who want others to calm down and get back to business as usual. Kessler uses the label of grief to explain the loss of control. The loss of how we used to live as well as anticipatory grief – the raw uncertainty of our family’s health and well-being. Three groups of employees are described in Kessler’s HBR article, Helping […]