November 1, 2008
November 1, 2008
Categories
The knowledge age requires companies to rely more on their human capital than ever before. Discretionary effort (employee engagement) is today’s competitive advantage. Establishing a performance management system is essential to build and retain an engaged workforce. Performance measurements communicate expectations. Measurements must be aligned with the company’s vision and values and reflect the essence of the job description. Focusing on a few critical performance measures that draw a line to the company’s purpose provide meaningful goals. Annual goals should be stationary and achievable. These will not only direct the employees’ actions, but also focus the manager’s energy toward achievement […]
Do you like it?
October 1, 2008
October 1, 2008
Categories
Some managers are struggling with the Generation X and Y employees. The younger (almost) half of our workforce has been branded as having a sense of entitlement. They are smart, technically savvy and expect to be placed on the fast track to management as a result of completing their orientation. Entitled employees come in all ages. Boomers and Traditionalists who believe they have paid their dues may feel just as entitled. Employee entitlement may be more a result of nurture, than nature. An organizational psychologist, Ben Dattner believes employee entitlement is the result of a faulty psychological contract. This contract […]
Do you like it?
September 1, 2008
September 1, 2008
Categories
Workplace diversity can be defined as a culture of fairness and opportunity among employees from different racial, ethnic, religious and other backgrounds. A diverse workforce can provide a powerful advantage for any business as long as it’s managed effectively. Consider expanding the concept of diversity beyond any protected class, to include diversity of thought, viewpoint and ideas. Bank of America understands this view of diversity. “At Bank of America, we respect and value not only differences related to race, gender, ethnicity, age, disability and sexual orientation, but also diversity of viewpoint, experience, talents and ideas. We strive to empower all […]
Do you like it?
August 1, 2008
August 1, 2008
Categories
“That’s just Sally. Don’t take it personally.” Is the previous statement an accepted response in your business? Managers are more reluctant to correct behavior than performance; yet they have the authority and responsibility to correct and improve both. Managers can require employees to behave in a positive, respectful, and helpful manner. If your culture tolerates less, you may need to consider change.
Do you like it?