May 28, 2014

Stop assigning numbers to people!

Performance appraisals may finally be a human resource system of the past. Tons of evidence and our guts tells us they are ineffective measures of performance. Often, the best performers do not get the highest performance scores. The more we try to fix the appraisal process, the more convoluted and difficult to administer it becomes. The appraisal process is threatening for both the evaluator and the person being evaluated. Seldom has the evaluator been trained in judging performance, have a clear understanding of the position’s expectations and have frequent opportunities to observe an individuals’ performance. Recent findings reveal the ratings […]
December 2, 2013

Avoid Mistakes When Correcting Others

There may be reasons why employees cannot be corrected in a timely manner. Those reasons don’t matter. What matters is the employee continues to do something incorrectly or behave poorly. When employees are finally told about the poor performance or conduct, managers should expect them to be surprised. The employee has been breaking small rules, or getting away with less than adequate performance for a while. Both parties may well ask, “What makes this mistake or incident different?” Employees will be especially surprised if they just received a positive performance appraisal. The performance appraisal process isn’t perfect and neither are […]
September 24, 2013


Open office designs promote flexibility and space conservation. When combined with multiple electronic communication systems an interruption-rich work environment is created. Evidence shows exhaustion, error rates, stress, anxiety and physical ailments increasing with frequent interruptions. A Rice University study published in the Academy of Management Review distinguished four types of work interruptions; intrusions, breaks, distractions and discrepancies. The study looked at the type of work and the personality style of the employee to discuss the impact of each type of work interruption. An intrusion is defined as an unexpected encounter initiated by another person that brings an individual’s work to […]
June 26, 2013

Decisions, Decisions

One-half of the new employees hired leave their positions within one year, according the Dan Heath co-author of Decisive: How To Make Better Choices in Life and Work. This suggests employers are too quick to hire and the candidate may be too quick to accept. Heath offers these reasons for poor decisions; narrow framing such as “whether or not thinking;” confirmation bias; short-term emotions; and overconfidence. The acronym WRAP is used to combat these decision villains. Widen your options. Whenever you find yourself in the “whether or not” decision, stop. Allow that thinking to be an alarm. One technique is […]