August 1, 2010

The ROI of Civility

Imagine working where information flowed freely, collaboration was the norm and mutual respect prevailed. In 2007, Cisco Systems’ revenue exceeded $34 billion. The company attributes its success to civility. Cisco developed a comprehensive plan to assure respectful employee interactions after studying the cost of incivility among non- Cisco employees. A detailed analysis can be found in Pearson’s and Porath’s book, The Cost of Bad Behavior.