training

The knowledge age requires companies to rely more on their human capital than ever before. Discretionary effort (employee engagement) is today’s competitive advantage. Establishing a performance management system is essential to build and retain an engaged workforce. Performance measurements communicate expectations. Measurements must be aligned with the company’s vision and values and reflect the essence of the job description. Focusing on a few critical performance measures that draw a line to the company’s purpose provide meaningful goals. Annual goals should be stationary and achievable. These will not only direct the employees’ actions, but also focus the manager’s energy toward achievement […]

Some managers are struggling with the Generation X and Y employees. The younger (almost) half of our workforce has been branded as having a sense of entitlement. They are smart, technically savvy and expect to be placed on the fast track to management as a result of completing their orientation. Entitled employees come in all ages. Boomers and Traditionalists who believe they have paid their dues may feel just as entitled. Employee entitlement may be more a result of nurture, than nature. An organizational psychologist, Ben Dattner believes employee entitlement is the result of a faulty psychological contract. This contract […]