training

July 25, 2012

Categories

Compliance

Employee Privacy

Workplace monitoring has become commonplace. Employers need to be aware of the federal Wiretapping Act which prohibits the interception of stored voice-mails and live telephone calls. There are exceptions for employers. Employers may monitor telephone communications if it is done as an ordinary course of business. The exception is designed for employers who need to maintain quality control of their telemarketing or customer service operations. Other legitimate business exceptions include protection of trade secrets, and ensuring compliance with non-compete agreements. The Electronic Communications Privacy Act (ECPA) is an amendment to the Wiretap Act, extending oral and wire communications to electronic […]

July 2, 2012

Categories

Performance

Engaging Employees

Companies with a highly engaged workforce have 26% higher revenue per employee, according to a WorkUSA survey of over 13,000 respondents. This survey’s analysts linked engagement scores with business measures. Those measures may include sales, customer satisfaction, profit, absenteeism and turnover. There are many definitions for engaged employees. This survey defined engagement as the combination of commitment and line of sight. Committed employees are proud to work for their companies and motivated to help drive success. Line of sight refers to the focus and direction that guides employee efforts. These employees can see how their efforts contribute to the company’s […]

May 31, 2012

Categories

Compliance

Criminal Background Checks Update

An employer can be legally responsible for an employee’s wrongful acts. Negligent hiring is a claim made against an employer based on the premise that an employer knew, or should have known, an employee was likely to behave inappropriately toward other employees. Criminal history is a routine background check made prior to a hiring decision to avoid negligent hiring. The Society of Human Resource Management (SHRM) surveyed more than 400 of its members and revealed 73% conduct a criminal history of potential employees. Criminal histories have become common for reasons beyond limiting legal exposure to negligent hiring. Conducting a criminal […]

April 27, 2012

Categories

Performance

Manage Outcome with People

The number one reason managers do not hold people accountable is fear of harming the relationship. Ironically, the relationship is damaged by not bringing issues out in the open. Successful managers must believe in the people they manage. People cannot hide their true emotions. Being authentic is a requirement of good management, because words comprise less than 10% of our communication. People constantly communicate through body language, sounds and tone. Research shows how well people perceive non-verbal communication. Recent ostracism research of Kipling Williams, Ph.D. Professor at Purdue University-Lafayette demonstrated the subject’s dorsal anterior cingulate cortex became fully activated as […]